✅ What payment methods do you accept?
We accept the following payment options:
-Credit Card (Visa/Mastercard)
-PayLah, PayNow, GrabPay, Google Pay

📌 For manual payment, send a screenshot of your receipt to (65) 8321-1257.

✅ How do I place an order?
You can place an order directly on our website or via WhatsApp.
1️⃣ Browse our kueh on our shop page.
2️⃣ Add your favorite kuehs to the cart and proceed to checkout.
3️⃣ Make payment via your preferred method.
4️⃣ Receive an order confirmation with collection/delivery details.

✅ Do you accept bulk or corporate orders?
Yes! We cater to corporate events, weddings, and special occasions. Simply fill up the form at our “Contact us” page, or WhatsApp for custom platter pricing.

✅ How long in advance should i place an order?
To ensure availability, we recommend placing your order at least 3 days in advance.

💡 Need kuehs on short notice? Contact us via WhatsApp or email, and we’ll do our best to accommodate your request.

✅ How does the Bento Kueh Set ordering work?
To get notification for Bento Kueh Sets, join our Telegram Channel by clicking here.

-We send regular updates on available sets (2–3 times weekly, sometimes non if we have private events).
–If a set interests you, simply DM back via Telegram to confirm (no obligations at all).
-We’ll send payment details, and your pre order will be confirmed upon payment received.

✅ Do you provide cutlery & napkins?
To support sustainability, we do not automatically include disposable cutlery. Let us know during checkout if you need them (additional fee applies).

✅ Where can I browse your full kueh catalog?
You can explore our Nonya Kueh catalog here and their descriptions.

✅ Are Kueharmony’s kuehs halal-certified?
While we are not yet halal-certified, we are deeply committed to providing Nonya Kuehs that are thoughtfully prepared to meet the expectations of our Muslim customers.

we ensure:
✔️ Ingredients are sourced from halal-certified suppliers.
✔️ Our kitchen maintains strict separation of halal & non-halal items.
✔️ Our staff is trained on hygiene & halal-friendly practices (SFA approved cert).

✅ What is Kueharmony Print Studio?
Kueharmony Print Studio creates made-to-order 3D-printed items and personalised pieces. Each item is produced individually, so slight variations are normal and part of the handmade charm.

✅ What kind of items do you offer?
We offer a range of personalised and 3D-printed items (depending on availability). If you have a specific idea, feel free to contact us and we’ll advise what’s possible.

✅ Do you accept custom requests that are not shown on the page?
No. We only accept what is being build from the builder.

✅ What can I customise?
Depending on the item, you may customise:

• 🔤 Name/text (spelling is important)
• 🎨 Colour(s)
• 📏 Size (within printing limits)
• 🧩 Simple layout/style options (where available)

✅ How do I submit my order?
Please key in your details exactly at “Send Quote Request” form. If we need clarification, we’ll contact you before printing.

✅ Will I receive a preview before printing?
What you see in the builder is what you will be getting, we will confirm the final details before production begins.

✅ Can you match an exact colour?
We will do our best, but exact colour matching is not guaranteed due to screen settings, lighting, and material batch differences.

✅ How do I place an order?
Your order will be sent to us after you click the “Create Order” button within the builder and your order will be sent to us. Fill in the form and click the “Send Quote Request” button and we will get back to you with regards to the price. 

✅ What payment methods do you accept?
We accept credit card / PayNow / Paylah payment. A unique link will be sent to you for online payment via Stripe if payment by Credit Card.

📌 Manual payment is accepted as well via PayNow/Paylah, you may send a screenshot of your receipt to (65) 8321-1257 once payment is done.

✅ Can I change my order after payment made?
All orders are strictly non-refundable and non-changeable once confirmed. If you notice an issue immediately after ordering, contact us ASAP—changes are only possible if production has not started.

✅ Will the colours look the same as what I see on my phone/computer?
Colours may vary slightly from your screen due to lighting, screen settings, and material batches.

✅ What if the colour I selected is unavailable?
If selected colours are unavailable, we will contact you via email or phone with alternatives before proceeding.

✅ Will there be layer lines or small imperfections?
Minor layer lines or small imperfections may be present due to the nature of 3D printing. We aim for a clean finish, but small marks/lines can occur and are considered normal.

✅ Are the items waterproof or food-safe?
Unless specifically stated, items are intended for display and light everyday use. Please avoid soaking, dishwashing, or food-contact use.