Privacy Policy & Terms and Conditions | Kueharmony

Effective Date: December 19, 2025

Welcome to Kueharmony (Mummiesrella Nonya Kueh) (“Kueharmony,” “we,” “our,” or “us”). By accessing or using our website, placing an order, or interacting with our services in any way, you agree to be bound by this Privacy Policy and these Terms & Conditions (collectively, the “Terms”).

This site explains:

• How and why we collect, use, and protect your personal information; and
• The terms that govern your purchases, participation in our rewards program, and general use of our website.

We are committed to safeguarding your privacy and delivering a transparent, secure, and enjoyable shopping experience every time you visit Kueharmony.

We collect certain types of information to process your orders efficiently, communicate with you, and continually improve your experience with us.

Personal Information
This may include your:

• Name
• Email address
• Phone number
• Billing address
• Shipping address

We collect this information when you place an order, create an account, or otherwise interact with our services.

We may use your phone number and email address to:

• Provide order confirmations and delivery updates
• Share promotions, exclusive offers, rewards updates, and special announcements that may be of interest to you

Your personal contact details are kept strictly confidential, used only for the purposes described above, and are never sold to third parties.

Payment Information
Your payment details are processed securely through trusted third‑party payment providers such as PayNow, PayLah, Google Pay, Apple Pay, Grab, Alipay, and Stripe.
We do not store your full payment card information on our servers. Any payment data handled by these providers is managed in accordance with their own security and privacy standards.

Usage Data
We may collect non‑identifiable information such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site

We use this information to:

• Enhance website performance and user experience
• Understand how visitors interact with our site
• Improve our products, services, and marketing efforts

We use the information we collect for the following purposes:

• Order Processing & Delivery:
  To confirm, prepare, and deliver your orders, and to contact you about any order‑related updates or issues.

• Customer Support:
  To respond to your enquiries, feedback, or complaints, and to provide personalised assistance where needed.

• Communications & Promotions:
  To send you service-related messages (such as order confirmations and delivery notifications), as well as optional marketing communications including promotions, rewards updates, and special offers. You may opt out of marketing messages at any time via the unsubscribe link or by contacting us.

• Legal & Compliance:
  To comply with applicable laws, regulations, and requests from authorities, and to enforce our rights under these Terms.

• Service Improvement & Security:
  To improve website functionality, monitor usage patterns, prevent fraud, and maintain the security and integrity of our systems.

• Data Sharing:
  We do not sell or share your personal data with external partners for their own marketing purposes. Any third parties we work with (such as payment processors or hosting services) are engaged solely to support our operations and are required to protect your information and use it only for the services they provide to us.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard your data.

• Transactions are encrypted and securely processed through reputable third‑party payment providers such as PayNow, PayLah, Google Pay, Apple Pay, Grab, Alipay, and Stripe.
• Access to personal information is restricted to authorised personnel who require it to perform their duties.
• We regularly review our processes to help maintain data security and reduce risks.

Please note that while we make every reasonable effort to protect your information, no method of transmission over the internet or electronic storage is completely risk‑free. We encourage you to:

• Use strong, unique passwords
• Keep your login details confidential
• Contact us immediately if you suspect any unauthorised use of your account

By using this website, you confirm that:

• You are at least the age of majority in your jurisdiction (18 years old in Singapore); or
• You are using this site with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware that such information has been provided to us without proper consent, we will take steps to delete it.

Delivery Policy

• Service Area:
  We currently deliver within Singapore only.

• Delivery Timings:
  Standard delivery is typically scheduled on weekdays / weekends as per your selection that is being agreed upon prior to checkout.
  Requests for delivery outside of the standard time window may incur additional charges and are subject to availability.

• Delays & External Factors:
  While we strive to deliver on time, delays may occur due to circumstances beyond our control, such as traffic conditions, weather, accidents, or vehicle breakdowns. In such cases, we seek your kind understanding and will do our best to minimise any inconvenience.

• Delivery Fees:
  Any applicable delivery fees will be clearly communicated during the ordering or checkout process before you confirm your purchase.

Refund and Cancellation Policy

To maintain the quality and freshness of our handmade products, and to manage production and inventory responsibly:

• Once an order has been placed and confirmed, it cannot be cancelled, modified, exchanged, or partially refunded.
• Please review your order details carefully—including delivery date, time, address, and item selection—before completing your purchase.

We reserve the right, at our discretion, to issue refunds or credits in exceptional circumstances. Such decisions are made case by case and do not constitute an ongoing obligation or precedent.

Exchange Policy

• We take great care to prepare your order as requested. However, in rare situations where a specific type of kueh is unavailable due to ingredient supply challenges or other constraints, we reserve the right to:

  • Replace it with another kueh of equal or higher value; and
  • Ensure that any substitution is thoughtfully chosen to maintain the overall quality and experience of your order.

• Any request to change the selection of kuehs in the Premium Kueh Platter and/or Sweet Bundles categories must be:

  • Agreed upon between Kueharmony and the customer before the order is placed; and
  • May be subject to additional charges if the substituted kueh is of higher value.

You may refer to our Frequently Asked Questions Page to know more.

We currently offer a loyalty and rewards program for our customers. From time to time, we may enhance, update, or adjust the program structure, rewards, or eligibility criteria.

• We reserve the right to introduce changes to the loyalty program, or to suspend or discontinue it, at any time and at our sole discretion, with or without prior notice.
• Any significant updates or changes will generally be communicated on our website or via email to registered members where appropriate.

Your continued participation in the program after changes are made constitutes acceptance of the updated terms.

• Eligibility:
  Customers with a registered account on our website automatically earn Kueharmony points (“Points”) on qualifying purchases made through our online store.

• Point Accrual:
  Unless otherwise stated, Points are awarded at a rate of 1 Point for every S$1 spent on eligible products, calculated based on the total amount (including delivery fees, taxes, or other charges).

• Exclusions:
  Certain items or transactions may be excluded from earning Points, including but not limited to:

  • Promotional or discounted items
  • Special sales or bundles
  • Selected payment methods or third‑party integrations

  Any such exclusions will be determined by Kueharmony in its sole discretion and may be updated from time to time.

For the most up‑to‑date information on how Points are earned, please visit the Points & Rewards section under your “My Account” page. All details shown there are subject to change without prior notice.

• Redemption Rate:
  Points can be redeemed for discounts on future purchases at the general rate of:
  100 Points = S$1 discount.

• Non‑Applicability:
  Unless expressly stated otherwise:

  • Points cannot be applied to sale or promotional items;
  • Points cannot be used to offset delivery fees, taxes, or other non‑product charges.

• Minimum Redemption:
  A minimum of 200 Points is required in a single transaction to redeem for a discount.

Kueharmony reserves the right to review, adjust, or modify the redemption rate and minimum redemption requirements at any time.

• Validity Period:
  Points and any associated coupons are generally valid for up to 6 months from the date of issuance, unless otherwise specified in a particular promotion or campaign.

• Expiry Notifications:
  As a courtesy, we may send reminder emails approximately 30 days before your Points are due to expire. However:

  • It remains your responsibility to monitor your balance and expiry dates; and
  • Kueharmony is not obligated to reinstate expired Points or coupons.

Unused Points or coupons will automatically expire and be removed from your account after the validity period.

• Non‑Transferable:
  Points are personal to your Kueharmony account and cannot be transferred, assigned, gifted, or combined with another customer’s account.

• No Cash Value:
  Points are not legal tender, have no monetary value, and cannot be exchanged for cash or any other form of credit outside of the redemption options offered by Kueharmony.

• Non‑Refundable:
  Once Points are redeemed—whether partially or in full—they cannot be reversed, refunded, or re‑credited to your account, except where required by law or at Kueharmony’s sole discretion.

• Amendments:
  Kueharmony reserves the right, at any time and without prior notice, to:

  • Modify or update the rewards program structure;
  • Change earning and redemption rules;
  • Suspend or permanently terminate the program, in whole or in part.

• Customer’s Responsibility:
  It is your responsibility to review the latest program terms and conditions on our website. Your continued participation in the rewards program after any changes are published will be deemed acceptance of those changes.

In the event of program termination, unused Points may expire or be forfeited, subject to any applicable legal requirements and at Kueharmony’s discretion.

• Account Security:
  You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
  If you suspect any unauthorised access or unusual activity, please notify us immediately.

• Fraudulent or Abusive Activity:
  Kueharmony reserves the right to:

  • Investigate any suspected misuse, fraud, or abuse of the rewards program or website;
  • Suspend or terminate accounts; and
  • Void, adjust, or cancel Points where we reasonably believe they were earned or redeemed improperly.

By using our website and participating in the Kueharmony Rewards Program, you agree to comply with these Terms and to act in good faith when using our services.

We may engage trusted third‑party service providers to support our operations and enhance your experience. These may include:

• Payment Gateways:
  Providers such as PayNow, PayLah, Google Pay, Apple Pay, Grab, Alipay, and Stripe, which securely process your payment transactions on our behalf.

• Website Hosting, Analytics & Marketing Tools:
  Services that help us host and maintain our website, monitor performance, gather non‑identifiable user insights, and improve our content and offerings.

These third parties are granted access only to the information necessary to perform their functions and are contractually obligated to:

• Protect your data; and
• Use it solely in connection with the services they provide to Kueharmony.

Unless otherwise stated, all content on the Kueharmony website—including but not limited to text, graphics, logos, images, product descriptions, designs, and layouts—is the exclusive property of Kueharmony or its content suppliers and is protected by applicable intellectual property laws.

You may:

• View and use the site for personal, non‑commercial purposes only.

You may not, without our prior written consent:

• Copy, reproduce, distribute, modify, publish, create derivative works from, or commercially exploit any part of our website content.

Any unauthorised use of our intellectual property is strictly prohibited and may result in legal action.

These Terms, and any dispute or claim arising out of or in connection with your use of the website, purchases, or participation in our rewards program, shall be governed by and construed in accordance with the laws of Singapore.

You agree that:

• Any disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

We may update this Privacy Policy and these Terms & Conditions from time to time to reflect changes in our practices, services, or legal requirements.

• Any changes will take effect immediately upon being posted on this page, unless otherwise stated.
• We encourage you to review this page periodically to stay informed about how we protect your information and manage our services.

Your continued use of our website and services after any updates indicates your acceptance of the revised terms.

To the fullest extent permitted by law:

• Kueharmony shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:
  • The use of, or inability to use, our website or services;
  • Any delay, failure, or technical issue affecting the earning or redemption of Points; or
  • Any unauthorised access to or alteration of your data that is beyond our reasonable control.

In any case where liability cannot be excluded by law, Kueharmony’s total aggregate liability, whether in contract, tort, or otherwise, shall be limited to the amount you have paid to us for the relevant order or transaction giving rise to the claim.

In the event of a dispute regarding Points, rewards, or program interpretation, Kueharmony’s decision will be final and binding, to the extent permitted by applicable law.

If you have any questions, feedback, or concerns regarding this Privacy Policy or these Terms & Conditions, you are warmly invited to contact us:

• Email: enquiry@kueharmony.com